Schedules, holds and refunds - Rally

Each program has payout settings in its Payouts section. Changing them creates a new program version.

Payout schedule

Schedule	How it works
On request	Creators request a payout from their portal when they choose.
Weekly	Rally creates payouts every week for creators with enough available.
Monthly	Rally creates payouts once a month.

On a weekly or monthly schedule, creators don’t request payouts. Their portal tells them when the next one runs.

Hold period

Every earning starts as pending and becomes available after the hold period, measured in days. Use it to cover your refund window: a refund that arrives during the hold is handled before any money moves.

Payout minimum

Creators with less than the payout minimum available are skipped, and their balance rolls over to the next payout. On request, a creator can’t request a payout until they reach it. Set it to 0 for no minimum.

Refunds

If a customer a creator referred gets a refund, the commission on that sale is handled by the program’s refund treatment:

Treatment	What happens
Void pending	If the commission hasn’t been paid yet, it’s cancelled. Commissions already paid are left alone.
Clawback paid	Pending commissions are cancelled, and commissions already paid are deducted from the creator’s next payout.